Warranty period
Exactly how many years you're covered, and from which date.

Termites (anai-anai, 白蚁) are the most expensive pest a Malaysian homeowner can have. We've specialised in them for over two decades.
Subterranean termites, the main type in Johor, live underground and travel inside mud tunnels. They eat timber from the inside out and leave only a thin outer layer, so the damage stays hidden until something gives way.

The technician checks the inside and outside of your property. That includes kitchen cabinets, wet areas, door frames, staircases, the roof space where it's accessible, the garden, and any wood touching the soil.
You get a report with photos of every sign we find and a recommended plan. If there are no termites, the report will say so. We won't sell you a treatment you don't need.

No method suits every house. Here's how the options compare, so you understand what we recommend and why.
| Colony baiting | Corrective soil treatment | Pre-construction treatment | |
|---|---|---|---|
| How it works | Bait stations are placed where termites are active. Workers carry the bait back to the nest, and it wipes out the whole colony, queen included. | Termiticide is injected into the soil through small holes along walls and floors. This creates a treated barrier termites can't cross. | The soil is treated before the slab is poured, so the house is protected from the ground up. |
| Best for | Finished homes with active termites, especially with new tiles or flooring. | Homes that need an immediate barrier, or where the termites come in from one area. | New builds, extensions and major renovations. |
| Drilling | None | Small holes, patched afterwards. We trace pipes first. | None, because there's no slab yet. |
| How fast | Slower. Usually several weeks until the colony is gone. | The barrier works straight away. | Done in stages as the build progresses. |
| Smell & disruption | Practically none. You stay home. | Some smell. Keep children and pets away until dry. | None for occupants. |
| Ongoing | Stations are checked on a schedule until the colony is gone, then monitored. | Periodic inspections during the warranty. | Periodic inspections during the warranty. |
Many homes do best with a combination: baiting to get rid of the colony, plus soil treatment at the points where termites get in. Your inspection report explains our recommendation.

Once the tiles, cabinets and built-ins are in, getting to the soil underneath means drilling. Treating the ground first is simpler, cleaner and costs less than fixing termite damage later.
Just collected the keys to a new house? Ask us to inspect it before you renovate. It's much easier to treat an empty house.
Unclear warranties are the most common complaint about pest control in Malaysia. Ours are written down before you pay.
Exactly how many years you're covered, and from which date.
Free re-treatment if termites return to the treated areas during the warranty.
How often we visit during the warranty, and that the visits are included.
If baiting stations need ongoing monitoring after the first year, the cost is on the quote. You won't get a surprise bill.
The name and active ingredient of every product, and how long to keep children and pets away.
Simple things that keep the warranty valid, like telling us before renovation work that disturbs treated soil.
Johor Bahru, Muar, Segamat, Kluang, Batu Pahat and Melaka.